Cocoba Pte Ltd (IRVINS Salted Egg) reserves the right to modify the policy at any time without prior notice. Please ensure that you have read through our terms & conditions to avoid any misunderstandings.
We strictly do not allow refunds or exchanges for:
- Change of mind / interest
- Errors you have made in your order
For Delivery Orders
It is the responsibility of customers who purchase our products to check the quantity and quality of their delivered order upon receiving it from our third-party logistics provider. Any discrepancies should be reported within 5 working days from the date of delivery.
We will only allow refunds for:
- Delivery Discrepancies
- Failure of our third-party logistics partner to fulfil the order
- Order is not delivered as per scheduled delivery date/time
- Order is cancelled due to extenuating factors from Cocoba Pte Ltd (e.g. peak periods)
- Incorrect Order Quantity
- There are missing items in the order
We will only allow exchanges for:
- Delivery Discrepancies
- Wrong product(s) delivered Kindly drop us an email (firstname.lastname@example.org) & attach clear snapshots of the hard copy invoice & all products received. We will arrange a courier to retrieve the order at your convenient date & time after we have verified your case. Note: You will be required to return the goods in the same condition as delivered to you. We will not accept returned goods that show any signs of usage or damage. Courier delivery will be scheduled at your convenient date & time (at least 3 working days after we have verified your case). Timeslots are 10am -1pm / 2pm - 5pm / 6pm - 10pm. We do not deliver on weekends, eve of public holidays & public holidays.
- Delivery of Defective Products
- Product received is of unsatisfactory quality / has a manufacturing defect Kindly drop us an email (email@example.com) & attach clear snapshots of hard copy invoice, nature of defect & product batch code. Note: You will be required to return the goods by depositing the defective product at a convenient cartel. We will not accept returned goods that are almost empty. If you are unable to return the goods (empty or already thrown out), no product exchange will be rendered.
For Cartel Purchases
No exchange/refund request will be entertained beyond the purchase date.
After the purchase date, exchange & refund requests are at the sole discretion of Cocoba Pte Ltd. We may however allow an exchange at the same cartel for manufacturing defects. Original receipt must be presented. We will not accept returned goods that show any signs of usage or damage.
We may also allow refund for:
- Payment Discrepancies
- Amount paid & ordered amount do not tally (overcharged)